How can you help someone who doesn’t want to be helped? Should you even try? If motivation is considered not only as an intrinsic attribute of the offender, but dependent upon a range of factors including what obstacles there are, what sort of changes are needed and the kind of intervention on offer, steps can be taken to improve the situation.
Mary McMurran has skilfully brought together eminent researchers and practitioners, who provide the reader with best knowledge and practice from two major fields-addictions and criminological psychology-to examine the therapeutic process and suggest how best to engage offenders in therapy. Throughout, ethical issues surrounding motivating offenders to change are closely scrutinised.
This book is an invaluable resource and guide to those training and working with offenders and training staff, including clinical and prison psychologists, probation officers, forensic psychiatrists, psychiatric nurses, social workers, occupational therapists , counsellors, and prison officers.
“Scholars and practitioners who despair because ‘the people who are most in need of treatment are the most difficult to engage’ will feel optimistic and reinvigorated after reading this book. Motivating Offenders to Change provides the most valuable and comprehensive information available anywhere about how to encourage offenders to attend sessions and to comply with and benefit from treatment.” David P. Farrington, Professor of Psychological Criminology at Cambridge University, UK
“This excellent book is a must-read for all who are involved in the criminal justice system. It challenges the idea that confrontation with offenders is necessary and demonstrates that effective treatment results from building effective relationships with these clients. McMurran’s book is a groundbreaking synthesis of what is known from various fields about motivating offenders.” William L. Marshall, Professor Emeritus of Psychology and Psychiatry at Queen’s University, Kingston, Canada

Motivation is the single most important management strategy a business person needs to ensure his or her professional, personal, and organizational success. “1,000 Ways to Inspire Your Organization, Your Team, and Yourself” shows how to re-apply motivation in every area National media publicity & promos.

Change is afoot in businesses across America and throughout the world: Dual-earning households continue to grow in record numbers; men and women are taking time off from their careers to take care of children or aging parents and are struggling to find a way back in; and workers at the top and bottom of the pay scale are struggling to balance their jobs and personal lives while making ends meet. At the same time, businesses are looking for creative ways to boost profits and retain their talent rather than eliminating positions to make their numbers. We are, in short, standing on the precipice of a workplace revolution.

The Custom-Fit Workplace explains how to navigate the changing landscape. It reveals cutting-edge strategies for managers, workers, and executives everywhere to fundamentally transform the way we work. Today’s tumultuous, 24/7 world is wreaking havoc on the fit between the workplace and workers and, unlessaddressed now, will put our families, health, and communities on a collision course with our jobs. It has never been more urgent to align work and life. The Custom-Fit Workplace shows you how to do this.

Thoroughly grounded in research, The Custom-Fit Workplace distills the best practices that are transforming workplaces across the country, including work-from-home arrangements, results-only work environments, babies-at-work programs, and successful career lane changes. From flexible hours to part-time work strategies, these innovative approaches create win-win solutions for both businesses and employees.

With examples from both private and nonprofit sectors, The Custom-Fit Workplace will help managers and employees at every level forge a unique work-life fit while boosting the bottom line. This is an eminently practical guide for anyone who wants to reshape the workplace, reclaim their lives, and build resilient, effective, and respectful organizations.

International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking.

Why is it that some people have all the elements of success—education, skills, integrity, motivation—but can’t seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and use nonverbal signals—in poker terms, “tells”—in business to assess and influence others.

Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful “comfort/discomfort” model to decode what’s really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.

Jump-start your career as you discover how to:

Read body language to understand what clients, coworkers, interviewers, or interviewees are thinking, feeling, or intending, and discern nonverbal cues of concern, disagreement, or doubt—even over the phone

Master the all-important first impression and use settings, seating, and gestures to inspire and captivate

Recognize habits that send the wrong message, from nail biting to wearing inappropriate attire—and see what posture, work practices, workspaces, and even electronic habits say about people

Become culturally aware and gender-sensitive, from best handshake practices to personal space preferences

Learn what the “comfort dividend” can do for you and your business

Explore how the concept of “curbside appeal” applies to you and your business, and can mean the difference between average and exceptional

Use Louder Than Words to close the deal, keep your customers, secure new ones, and lead your company with confidence. For job seekers looking to stand out from the pack, this book is your get-back-to-work bible.

In Quality Management Demystified, top consultant Sid Kemp gives you a practical, up-to-date guide to the basic terms, concepts, and tools for defining, measuring, and managing quality. He takes you from the groundbreaking methodologies of Quality Management pioneers to quality strategies essential for success in the twenty-first century’s global marketplace. Sid shows you how to take the steps necessary to develop a Quality Team, achieve Quality Engineering, and tailor a companywide capability for quality. He discusses all of the trends…exposes the pitfalls in some of the programs…and digs past the hype to show you what really works.

Quality Management Demystified enables you to understand and work successfully with all aspects of Quality Management. It tames a complex subject with clear, easy-to-understand definitions and vivid examples. Work at your own pace with this unique self-teaching guide, which continually assesses and reinforces your mastery with end-of-chapter and end-of-section multiple-choice quizzes and a final exam, and plenty of fresh, savvy ideas for further reflection.

Maintenance insight enables better management judgments. This book equips you to meet the maintenance challenge with proven tools and the hard-won experience of others

This CIMA research report builds on a pilot study undertaken by the authors. A framework for risk management was developed as a result of the research. This research report describes the results of a major survey-based research study entitled ‘Risk and Management Accounting: The development of best practice guidelines for enterprise-wide internal control procedures to identify and manage risk; the contribution of and the consequences for management accountants’.

Understanding your cash flow is vital. Cash Management helps you to keep track of how much money you’re making (or not). Chapters include: understanding cash flow, knowing where the money is, the rules of credit management, reducing debtor days, influencing non-paying or slow-paying customers, and managing stock.

‘A brand new series aimed at small businesses, with another four volumes to come later in the year. These cover different subjects to most series and they look great. Ideas, examples, tips and sources of further information add up to a great little package in each.’

In the fall of 2001, the stock price of Enron, Americas seventh largest
corporation, collapsed amid reports of deepening accounting irregularities,
fictitious profits, shredded audit documents, and the suspicious
suicide of a key executive. Enron struggled to avoid bankruptcy but
failed. Arthur Andersen, Enrons Big Five auditor, failed as well. Enron
and its most important trading partners, Dynergy, Reliant, and CMS Energy,
were found to have engaged in sham accounting, including the
booking of round-trip swaps to inflate revenues and earnings by as
much as $4 billion. Congressional hearings were held after the stocks of
Global Crossing and WorldCom plummeted as accounting irregularities
were discovered. The widening scandal underscored an uncomfortable
change in U.S. capitalism: deft manipulation of stock prices and accounting
figures have displaced the efficient management of industrial
production as the central concern of U.S. corporate executives.

Conflict Management in the Workplace, 3rd edition – How to manage disagreements and develop trust and understanding

Product Description
REVIEWS: “One of the best books I have read on conflict resolution in my 30+ years in the field.” Office of Mediation, The World Bank “…contains great ideas, simply explained.” Dr Pam Spurr, Psychologist and Life Coach, LBC Radio “Offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration.” Sir John Harvey-Jones” AUTHOR BIOG: Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that runs courses on ‘Winning Relationships in the Workplace’. They work with leading companies in Europe and the USA.